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Google Chrome Instructions

Disable Pop-up Blocker | Browser Link Settings

Disable Pop-up Blocker

  1. Click on the tools icon & then settings

    Google Chrome Tools and Options
  2. On the Google Chrome Settings page click the "Show advanced settings..." link at the bottom

    Google Chrome Options
  3. Next click on the "Content settings..." button

    Google Chrome Content Settings
  4. In the window that opens scroll down until you find the heading "Pop-ups" & click on "Manage Exceptions…"

    Google Chrome Content Settings
  5. Click in the textbox and type the address of the website you would like to allow & click outside the box. Leave the behaviour as "Allow"

    Google Chrome New Exception

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Browser Link Settings

Chrome is set to automatically open all links in a new tab - you are not able to change the default settings for Chrome. If you wish to open a link in a new window, then you will need to either right-click (on mouse) or long hold (tablet/smartphone) on the link and select 'Open in new window'.

If after closing a window/tab that was generated from clicking a link you cannot immediately see the activity, please check that you have no other browser windows/tabs with the activity open before trying to re-enter the activity from the gplearning course page.

If you are still encountering problems after checking the above settings, please contact RACGP on 1800 284 789 between 8am and 8pm AEST/AEDT or via email on gplearning@racgp.org.au

Mozilla Firefox Instructions

Disable Pop-up Blocker | Browser Link Settings

Disable Pop-up Blocker

To view the menu press "Alt". Then go to the Tools->Options menu and choose the Content icon at the top of the dialog. If "Block pop-up windows" is checked, add *racgp.org.au to the Exceptions list.

Firefox also uses plugins to filter pop-ups. The most common plugin is NoScript. To enable a pop-up for a particular page, select the highlighted "S" icon at the bottom of the browser to instruct NoScript to allow the pop-up.

In the Mac OS X version of Firefox, you need to select Preferences on the Firefox menu, instead of Options on the Tools menu.

Browser Link Settings

  • Go to Settings > Options
  • In the General options, ensure 'Open new windows in a new tab instead' is NOT ticked

These settings will ensure that anytime you click on a link, that it will open in a new browser window instead of trying to open within the activity window or as a tab in another window you may have open. If you do not wish to have this as your default settings, then we advise that any time you wish to open a link in a gplearning activity that you hold down the SHIFT key as you click on the link to open it in a new window.

If you are still encountering problems after checking the above settings, please contact RACGP on 1800 284 789 between 8am and 8pm AEST/AEDT or via email on gplearning@racgp.org.au

Having problems?

Learning Quizzes and Activities are designed to work best with the following computer settings. If you are experiencing difficulty we suggest that you check your computer against this list, or check with your IT advisors if in doubt.

Very Important Tips - Before Logging in to the Learning Management System the following should be checked if you are experiencing problems with learning modules or quiz results. Click on each link to be taken to instructions to check these settings.

Adding a Trusted Site

Add a Trusted Website For your Learning Management System (LMS) to SCORM content correctly, you need to add the LMS website as a trusted site on your internet browser.

  1. Open up Internet Explorer to add a trusted site.
  2. Go to the menu option Tools. (If you don’t see the menu press "Alt" and the menu will appear.)
  3. Click on Internet Options
  4. Click on the Security tab
  5. Click on Trusted sites
  6. Click on the Sites button
    Internet Explorer Tools and Options
    This displays the Trusted sites dialog box. You can type in websites that you trust will not damage your computer in the Add this Web site to the zone box.
  7. Type in the Add this Web site to the zone box By default, Internet Explorer only allows you to add websites that use a secure connection, which are site addresses that begin with a prefix of https:\\. You can remove this requirement for websites that you are sure can be trusted.
  8. Click to clear the Require server verification (https:) for all sites in this zone checkbox
  9. Click on the Add button
  10. Click on the OK button
  11. Click on the OK button

Checking your browser version

For your Learning Management System (LMS) to SCORM content correctly, you need to check that your internet browser is Microsoft Internet Explorer version of 8.x or higher.

  1. Open up an Internet Explorer browser to check which version of Internet Explorer is running on your PC.
  2. Click on the Help menu
  3. Click on About Internet Explorer
  4. You will now see the version for your PC.
  5. You need a version of 8.x or above for SCORM to work correctly. If the version is below 8.x, you will need to upgrade it to the latest version from the Microsoft products
  6. To do this you will need to use Windows Update from the tools menu that appears after you press Alt.
  7. 7. When the new window appears click on ‘optional updates are available’ and select Internet Explorer then click ok in the bottom right hand corner.

Disable Pop-up Blocker

For your Learning Management System (LMS) to SCORM content correctly, you need to disable the Pop-up Blocker in Microsoft Internet Explorer.

  1. Open up Internet Explorer to disable the Pop-up Blocker.
  2. Go to the menu option Tools. (If you don’t see the menu press ‘Alt’ and the menu will appear.)
  3. Click on Internet Options
  4. Click on the Privacy tab
  5. Uncheck the ‘Turn on Pop-up Blocker’ option
  6. Click on Ok

Disable Google Toolbars Pop-up Blocker

If you have the Google Toolbar display you need to disable the Pop-up Blocker on the Google Toolbar for your Learning Management System (LMS) to SCORM content correctly.

  1. Open up Internet Explorer to check if you have the Google Toolbar installed. If the Google Toolbar is installed it will appear under the Address bar. You can edit the Settings to disable the Pop-up Blocker.
  2. Click on the Settings button
  3. From the Settings menu, click on Options
  4. Click on the More tab
  5. Click to clear the Enable Pop-up Blocker checkbox
  6. Click on the OK button

Enable JavaScript in Microsoft Internet Explorer

For your Learning Management System (LMS) to SCORM content correctly, you need to enable JavaScript in Microsoft Internet Explorer.

  1. Open up Internet Explorer to enable JavaScript
  2. Click on the Tools menu
  3. Click on Internet Options
  4. Click on the Security tab
  5. Click on the Custom Level button
  6. Scroll down to the Scripting section of the list and under Active scripting, you can click to disable or enable JavaScript.
    Note: In Internet Explorer 7.x, scroll to the Scripting section and click to disable or enable JavaScript (the option is not listed under Active scripting like it is for Internet Explorer 6.x).
  7. Click on the Enable radio button
  8. Click on the OK button
    This displays a Warning message asking you to confirm that you are sure you want to change the security settings for this zone.
  9. Click on the Yes button
  10. Click on the OK button to close the Internet Options dialog box

Browser Link Settings

  • Go to Settings > Internet options
  • In the General options, click on the 'Tabs' button
  • Ensure that the 'When a pop-up is encountered' option has the 'Let Internet Explorer decide how pop-ups should open' ticked

These settings will ensure that anytime you click on a link, that it will open in a new browser window instead of trying to open within the activity window. If you do not wish to have this as your default settings, then we advise that any time you wish to open a link in a gplearning activity that you hold down the SHIFT key as you click on the link to open it in a new window.

If you are still encountering problems after checking the above settings, please contact RACGP on 1800 284 789 between 8am and 8pm AEST/AEDT or via email on gplearning@racgp.org.au

Konqueror Instructions

Go to the Settings->Configure Konqueror menu and choose Java and JavaScript. Select the JavaScript tab at the top of the dialog. In the center of the dialog is a "Domain-Specific" policy mechanism. Press the "New..." button and type *.racgp.org.au for the host or domain name. Select "Accept" for the policy. Set the "Open new windows" policy to "Allow".

Opera Instructions

Apple OSX - Go to the menu bar and select Opera->Quick Preferences and make sure "Block all pop-ups" is not selected (click on it to toggle preference).

Windows - Go to the menu bar and select Tools->Quick Preferences and make sure "Block all pop-ups" is not selected (click on it to toggle preference).

Safari Instructions

Disable Pop-up Blocker

Go to the menu bar and select Safari->Preferences and choose the Security tab. If "Block pop-up windows" is checked, uncheck it.

Browser Link Settings

  • Go to Settings > Preferences
  • Select the Tabs option
  • Change 'Open pages in tabs instead of windows:' to Always
  • Ensure that 'When a new tab or window opens, make it active' is ticked

These settings will ensure that anytime you click on a link, that it will open either in a new browser window instead of trying to open within the activity window or as a tab in another window you may have open. If you do not wish to have this as your default settings, then we advise that any time you wish to open a link in a gplearning activity that you hold down the ⌘ key as you click on the link to open it in a new window.

If you are still encountering problems after checking the above settings, please contact RACGP on 1800 284 789 between 8am and 8pm AEST/AEDT or via email on gplearning@racgp.org.au

Google toolbar pop-up blocker

If you are using Internet Explorer with the Google toolbar, ensure that the Google Toolbar is not blocking pop ups.

To check, click the icon shown in the image below and select 'Always allow pop-ups from '

Google Toolbar allow pop-up

The steps should be similar for earlier versions of the Google toolbar.

Yahoo toolbar pop-up blocker

You must have Yahoo! Toolbar version 5.3 or newer for Internet Explorer in order to use Pop-Up Blocker. To see what version you're using, click the Pencil menu () and select "About Yahoo! Toolbar".

Yahoo toolbar

How do I know when a pop-up window has been blocked?

When a window is blocked, the Pop-Up Blocker icon animates, alternating between and and plays a sound. The number of Total Pop-Ups Blocked displayed in the menu also increases.

To turn off the sound, click the Pop-Up Blocker menu and uncheck Play Sound When Pop-Up Is Blocked.

What if something I want to see is getting blocked?

If Pop-Up Blocker is blocking something you want to see, there are three different ways you can override the Yahoo! Pop-Up Blocker built into Yahoo! Toolbar for Internet Explorer:

Option 1: Add the source of the pop-up window to your Allowed List by doing the following :

1. Click the Pop-Up Blocker menu. 2. Select "Always Allow Pop-Ups From". 3. Select the site from the "Sources of Recently Blocked Pop-Ups" list. 4. Click "Allow".

This allows all pop-ups from this web site to appear without further action.

Option 2: Press and hold the CTRL key while clicking a link. This overrides Pop-Up Blocker for just that one click and allows any pop-up windows resulting from the click to appear. You have to hold down the CTRL key before clicking the link every time you click a link that's currently being blocked.

Option 3: Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and unchecking "Enable Pop-Up Blocker" . This allows all pop-up windows to appear. If you've done this and the pop-up is still being blocked, it's not being blocked by Pop-up Blocker. Check the settings on the other pop-up blockers installed on your system. You can turn the Pop-Up Blocker back on by selecting "Enable Pop-Up Blocker" again so that it has a checkmark.

AOL Toolbar

Click on the Cog icon on the right hand side and un-tick block popup windows.

AOL Toolbar

Bing Toolbar

The bing toolbar should reflect your internet browser Pop-up settings however it may be worth checking it.

If you see a green shield on your toolbar, this means that there is a Pop-up blocker active. Click on the shield on then click on the down arrow next to the green tick (see image below) then go to settings.

Safety Center

Windows XP Service Pack 2 (SVP2) Pop-up Blocker

  1. Open an Internet Explorer window
  2. Click "Tools" (on the upper menu)
  3. Choose "Internet Options"
  4. Select the "Privacy" tab
  5. Click the "Settings..." button (see the picture below)

    Internet Options

  6. In the box for "Address for Web Site to Allow" enter: *.gplearning.com.au
  7. Click the "Add" button
  8. Then also add the following: *.racgp.org.au
  9. Click "Apply" and "OK"
  10. Now close out of Internet Explorer and reload the page

Norton Internet Security/Firewall Pop-up Blocker

  1. Open Norton Internet Security's/Firewall?s main window (you may click the firewall icon on the system tray or use Start->Programs->Norton Firewall)
  2. Click the "Ad Blocking" line
  3. Click the "Turn Off" button

Norton Internet Security/Firewall Pop-up Blocker

MSN Pop-up Guard

MSN Pop-up Guard is part of the MSN Toolbar. By default it blocks all pop-ups, and therefore may block activities loading from gplearning in separate windows. To allow pop ups from gplearning, click the black down arrow on the pop-up blocker, and click "Allow Pop-ups for this Site" on the menu.

MSN Pop-up Guard

Zone Alarm Pro

To disable the pop-up blocker in ZoneAlarm Pro:

  1. Open the Zone Alarm program by clicking your Start Button and accessing the Zone Alarm folder under Programs.
  2. Click on Privacy.
  3. Turn off Pop Up control.

McAfee Security Center

Try adding *racgp.org.au on the Full Permission list on the McAfee Security Center Firewall settings. Also, you may wish to try this - Open McAfee Security Center>Click on Internet and Network>Click on Configure (above about)>Click on Advanced (for personal firewall)>Check the Global Security level of the firewall, If the trusting is set to outbound access only, try switching it to allow full access.

Other pop-up blockers

If you've tried the methods listed above and the pop-up you want is still being blocked, the window is being blocked by a different program, such as an Internet security program, toolbar or firewall. Due to the wide variety of programs that may be blocking the pop-up it's impossible to list them all here. Please look for some indication on your system when the window is blocked, such as an icon or sound, to determine what's blocking the window from appearing. Check the "View Toolbars" menu in Internet Explorer to make sure all your installed toolbars are present so you see any indicators they may be presenting. Then check all your applications listed in the "Programs" menu of the "Start" button to see if any of them include a pop-up blocker that may be blocking your window from appearing.

For other pop-up blockers, we recommend either (i) setting an option that blocks only unrequested pop-ups, or (ii) setting an option that blocks all pop-ups but allows for some websites to be specified as exceptions, and including *.racgp.org.au in your exceptions.

The Help for your blocking software should tell you how to do this.

If the firewall or security software covers a network, not just your own computer, then you should consult your Network Administrator.